Support

Contact support

Email ggray225@gmail.com. We aim to acknowledge requests within two business days. Merchants should include their myshopify.com domain, the affected product or configuration, and a concise description of the issue.

Do not send Shopify access tokens, API keys, passwords, or payment information. Share only the minimum redacted information needed to diagnose a configuration or quote issue.

Who should contact us

Makewright helps merchants sell configurable and made-to-order products. Merchants can contact us for help with templates, option and pricing rules, theme diagnostics, quotes, or installation. Shoppers should usually contact the merchant first about a quote, order, or privacy request, since the merchant controls the shopper relationship.

Privacy and security

Makewright may process configuration choices, project notes, messages, and specification files that a shopper submits for a quote. Read the shared Parallel Studio app privacy policyfor the information the product processes and available choices.

For a suspected security issue, contact us privately at the same address and avoid publishing exploit details or credentials in public channels.

Business contact